Privacy Policy

Applied AI Operations LLC ("Applied AI Operations," "we," or "us") operates AppliedAIOperations.com. This policy explains what information we collect through this website, how it is used, and the choices available to you.

Information we collect

Information you provide

When you submit the contact form or request a consultation, we collect the information you enter, which may include:

• First and last name
• Business name
• Email address
• Phone number (optional)
• Approximate number of employees (optional)
• Industry
• The description of the process or problem you would like to improve
• How you heard about us (optional)

Please do not submit confidential, proprietary, or sensitive personal information through the website form. If a project requires that information, we will arrange a more appropriate method of exchange.

Information collected automatically

This website uses Google Analytics 4. It sets first-party cookies (named _ga and _ga_ followed by a measurement identifier) and records pages visited, referring website, approximate region derived from IP address, device type, and browser, together with a small number of events such as submitting the contact form or clicking a call-to-action. Google documents that Analytics does not log or store IP addresses; we never see them and cannot inspect Google’s systems, so that is Google’s account rather than something we can verify. This information is recorded per browser session and per device, and we read it in aggregate to understand which pages are useful and where visitors come from.

Google reCAPTCHA runs on the contact form to confirm that submissions come from a person rather than an automated script. It collects device and browser information and interaction data for that purpose.

What Google does with this information

Google Analytics and Google reCAPTCHA are Google’s services, not ours. We ask Google to collect this information for us and we use the reports it produces, but Google receives the information directly and holds it on its own systems.

Google may use what it collects through these services for its own purposes as well as ours — for example to operate, maintain, protect and improve those services, to develop new ones, and to protect Google and its users against fraud and abuse. What Google may and may not do is set by Google’s own terms and privacy policy, which apply in addition to this one. We do not control them, we cannot vary them, and we cannot promise on Google’s behalf what it will or will not do.

What we can tell you is what we have chosen. We have not enabled Google Analytics advertising features, Google Signals, or any link between Analytics and an advertising account. We do not use Google Analytics data to build audiences, target advertising, or identify individual visitors. If any of that changes, this policy will change before it does.

If you would rather Google did not collect this at all, browser settings that block cookies or scripts will prevent it. Google also publishes an opt-out add-on for Google Analytics. The contact form will still work, though it may ask you to try again.

Tracking across other websites

The identifiers described above are set by this website and distinguish one browser from another so that visits can be counted. We do not combine them with information from other websites, we do not use them to build an advertising profile, and we have not enabled any feature that would allow activity here to be linked to advertising elsewhere. What Google itself does across its own services is governed by Google’s terms rather than by this policy, as described above. Because there is no industry-standard agreement on how websites should respond to Do Not Track browser signals, this website does not currently respond differently when one is set.

Cookies and similar technologies

This website uses a small amount of browser storage to operate correctly — for example, to limit repeated form submissions. Google Analytics sets first-party cookies (_ga and _ga_ followed by a measurement identifier) to distinguish one browser from another and to hold session state, and Google reCAPTCHA sets its own. You can block or delete cookies in your browser settings; the website will continue to function, though the form may ask you to try again.

How we use information

• To respond to your inquiry and schedule a consultation
• To provide the services you request
• To send information directly related to your request
• To understand how the website is used and improve it
• To meet legal, tax, and recordkeeping obligations

We do not send marketing email to people who have not asked to hear from us, and we do not sell or rent your information.

How information is shared

We do not sell personal information. Information is shared with the providers that help us operate the business, to the extent needed for them to perform their function — noting that some of them, as described above, also use what they receive for their own purposes under their own terms. It may also be disclosed in the limited circumstances described at the end of this section. The categories of recipient are:

• Website hosting and database services — Google Firebase (Google LLC), which hosts this website and stores form submissions.
• Email providers — used to receive and reply to your message.
• Website analytics — Google Analytics receives website usage data and may also use it for its own purposes under Google’s terms, as described above.
• Spam and abuse protection — Google reCAPTCHA receives device, browser and interaction data to verify that form submissions come from a person, and may also use it for its own purposes under Google’s terms.
• Business transfers — if the business is sold, merged, or reorganised, business records including contact information may transfer to the acquiring party as part of that transaction.

These providers operate under their own privacy policies. We may also disclose information where required by law, or to protect our legal rights.

The providers’ own privacy policies

Every provider named above has its own privacy policy, which governs what it does with information it receives and which we cannot vary. We describe what we have chosen and what we understand each provider to do, but the authoritative account of any provider’s handling is its own.

Google Analytics, Google reCAPTCHA and Google Firebase are all operated by Google LLC under policies.google.com/privacy. If you want to know what Google does with information collected through this site, that document rather than this one is the place to read.

We recommend reading the privacy policy of any third party whose service you use through or alongside this website, including any tool we may recommend during an engagement.

Data retention

Three rules govern how long we keep what you send. First, contact-form submissions that do not lead to an engagement are deleted automatically three years after they are received; this runs on a schedule rather than on request, so it happens whether or not anyone asks. Second, you may ask us to delete yours sooner, and we will unless one of the exceptions below applies. Third, records that relate to an actual client engagement are kept as long as required for business, tax and legal purposes, and are not covered by the automatic deletion.

The exceptions are narrow. We may keep information where it is needed to establish, exercise or defend a legal claim, to meet tax or accounting obligations, to keep records of a security incident, or where it has become part of a client engagement file. Where one of these applies to a deletion request we will tell you which, rather than simply not acting. Where none applies, we delete the record and confirm it.

Website analytics records are separate from contact-form submissions and are not linked to your name or email address. Because they identify a browser rather than a person, we generally cannot locate them from a deletion request. You can clear or block the identifier through your browser settings at any time.

Data security

Information submitted through this website is transmitted over an encrypted (HTTPS) connection and stored with our hosting provider under access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your choices

• You may request a copy of the information you submitted to us.
• You may request correction or deletion of that information, subject to the exceptions described under Data retention.
• You may ask us to stop contacting you at any time.

To make a request, email contact@AppliedAIOperations.com. We may need to verify your identity before acting on a request.

Your rights where you live

We are a United States business that sells to other businesses. Whether a particular privacy law applies to us, and to you, depends on where you are, on what you were doing when you gave us the information, and in some cases on thresholds we may or may not meet. We are not going to make that determination on your behalf and then decline a request because of it.

So this section does two things. It sets out the rights the major regimes give, in the terms those regimes use, so that you can see them and cite them. And it commits us to something simpler: we honour the substance of these rights for anyone who asks, whether or not we are legally obliged to. The only reasons we would decline are the narrow exceptions listed under Data retention above, and we will tell you which one applies.

How to make a request

Write to contact@AppliedAIOperations.com and tell us what you want — a copy of what we hold, a correction, deletion, or anything else in this section. There is no form and no fee. Please write from the address you contacted us with, or give us enough detail to match your request to a record; if we cannot verify that the information is yours we will say so rather than hand it to the wrong person, and we will not use what you send for verification for anything else.

We aim to answer within 30 days. Where a law sets a specific deadline we meet that instead — 45 days under the United States state laws, extendable once by a further 45 days where the request is complex, and one month under the United Kingdom and European rules, extendable by two. If we need an extension we will tell you before the first deadline passes, and why.

An authorised agent may make a request for you, provided we receive written proof that you authorised them. We will not treat you differently for exercising any of these rights: our prices, our availability and the service you receive do not change because you asked.

California and other United States states

California’s Consumer Privacy Act as amended by the Privacy Rights Act, and the comparable laws in Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana and a growing number of other states, give residents rights over personal information. Their thresholds are high enough that a business of our size may fall outside them, and information you give us in a purely business-to-business capacity is treated differently under several of them. We honour the following regardless:

• The right to know what categories of personal information we have collected, where it came from, why we collected it, and who we disclosed it to.
• The right to a copy of the specific personal information we hold about you, in a portable form.
• The right to have inaccurate personal information corrected.
• The right to have your personal information deleted.
• The right to opt out of the sale of personal information, and of sharing it for cross-context behavioural advertising.
• The right to opt out of targeted advertising, and of profiling that produces legal or similarly significant effects.
• The right to limit the use and disclosure of sensitive personal information.
• The right not to be discriminated against for exercising any of these rights.
• The right to appeal a refusal, and to complain to your state Attorney General if the appeal is also refused.

In the categories those laws use, we collect identifiers (your name, business email address, and IP address), commercial information (the service you asked about and what we agreed), internet or network activity (the pages you viewed on this site), and professional or employment information where you choose to tell us. We collect these from you directly and from the analytics and anti-abuse services described above. We use them to answer your inquiry, to deliver work you engage us for, to keep the site working and free of abuse, and to meet our tax and legal obligations. We disclose them only to the categories of provider listed under How information is shared. We do not collect sensitive personal information as those laws define it, we do not use personal information for automated decision-making or profiling, and we do not draw inferences about you to build a profile.

We have not sold personal information, and we have not shared it for cross-context behavioural advertising, in the twelve months before the date of this policy or at any point before that. There is accordingly no opt-out link on this site: there is nothing to opt out of. If that ever changes we will update this policy first, provide the opt-out, and honour a Global Privacy Control signal.

If we refuse a request you may appeal by replying to our answer, or by writing again to contact@AppliedAIOperations.com with the word Appeal in the subject line. We will review it and give you a written decision, with reasons, within 45 days. If we refuse the appeal we will tell you how to complain to your state Attorney General.

The United Kingdom, the European Economic Area, and Switzerland

If you are in the United Kingdom, the European Economic Area or Switzerland, everything set out below is available to you. That is a commitment, not a conclusion about which law governs — you do not need to know whether the General Data Protection Regulation applies to us in order to exercise any of it.

Applied AI Operations LLC is the controller of the information described in this policy. We do not currently market or offer services in these regions and have not appointed an Article 27 representative; if that changes, we will.

Where those rules apply, our legal bases are these:

• Legitimate interests — replying to a business inquiry you sent us, keeping the website working, and protecting the contact form from automated abuse. Our interest is in running a small business and being able to answer people who ask us to; we have weighed that against your interests and consider it proportionate, and you may object at any time on grounds relating to your situation.
• Performance of a contract, or steps taken at your request before entering one — preparing a proposal, and delivering work you have engaged us for.
• Consent — analytics cookies, where consent is required. You may withdraw it at any time by blocking or clearing cookies in your browser, or by writing to us; withdrawing it does not affect anything done before you did.
• Legal obligation — keeping tax, accounting and similar records for as long as the law requires us to.

Your rights are to access the information we hold about you, to have it corrected, to have it erased, to restrict how we use it, to receive it in a portable machine-readable form, to object to processing we base on legitimate interests, and to withdraw consent where we rely on it. You are not subject to any decision based solely on automated processing that produces legal or similarly significant effects, because we do not make any.

Our providers are in the United States, and information you send us is stored and processed there. Where a transfer out of the United Kingdom or the European Economic Area requires a safeguard, our providers offer the European Commission’s Standard Contractual Clauses together with the United Kingdom Addendum, and those clauses apply to the transfer. You may ask us which safeguards apply.

You may also complain to a supervisory authority — in the United Kingdom, the Information Commissioner’s Office at ico.org.uk, and in the European Economic Area, the authority for the country you live or work in. We would rather you came to us first, but the right does not depend on it.

If you think we have got this wrong

Tell us first, at contact@AppliedAIOperations.com. We would rather hear it from you than read about it, and we can usually fix something faster than anyone else can make us.

You do not have to. If you believe information about you has been misused, you may complain to the Federal Trade Commission at reportfraud.ftc.gov, or to the Consumer Financial Protection Bureau at consumerfinance.gov/privacy/file-privacy-complaint. Complaining to either does not affect any other right you have, and nothing in this policy asks you to come to us first.

If you are outside the United States, the routes under “Your rights where you live” above apply as well.

Children

This website is intended for business use and is not directed to children under 13. We do not knowingly collect information from children.

Changes to this policy

We may update this policy as the business or its tools change. The revised version will be posted on this page with a new "last updated" date.

Contact us

Applied AI Operations LLC is a Washington limited liability company, operating from Washington. It is the business responsible for the information described in this policy.

Email: contact@AppliedAIOperations.com. Website: AppliedAIOperations.com. Email is the route for every request described in this policy, and it is monitored.